Frequently asked questions

Frequently Asked Questions

General

I would like to book. How can I do this?
You can do this online (via Availability & Booking), via e-mail (info@scheldeoord.nl) or by telephone 0113-639900.

Can I also make a booking from the map?
Unfortunately, it is not possible to book directly from the map. If you have a preference for a certain pitch, then please let us know. We can reserve this pitch for you (without any extra costs).

On my booking confirmation it says ‘provisional pitch number’ next to Accommodation. What does this mean?
This means that we have reserved the pitch/accommodation concerned, but that the designated pitch number is provisional. You can be assured of a pitch/accommodation, but the pitch number can still change. Should this occur, we will get in touch with you beforehand.

How should I pay for my booking?
The amount can be paid in two instalments/halves. The first half must be paid within 2 weeks after making the booking and the remaining amount four weeks before arrival.

Are there any extra costs?
No, the prices include the use of the showers, swimming pools and animation activities. Tourist tax will not be charged.

Do I have to pay a deposit and, if so, how do I get it back?
Each guest/booking will receive a key for the barrier gate for which we require a 10-euro deposit. In addition, campers have to pay a 10-euro deposit for the shower key and renters have to pay a 60-euro deposit for the rental of the accommodation. We pay back the deposit in cash on return of the keys.

Where can I park the car?
1 car per booking is allowed to park in the car park on the site. The fields are car-free. At Zeelandhof het Stuyvesant, each chalet has its own parking space. Any second car should be parked outside the site (right next to the campsite/Stuyvesant chalet park).

May I have visitors during my holiday?
Yes, this is allowed. If the visitors wish to use the swimming pool, they can buy a ticket for this. If they stay overnight (please keep in mind the maximum number of people allowed) then they will have to pay the overnight guest rate (5 euros p.p. per night) at the reception.

Are young people allowed at the campsite?
No, young people under the age of 18 and travelling alone are not allowed.

Is the campsite also suitable for disabled people?
We have a number of camping pitches near the sanitary building and the parking spaces for disabled people. There is a bathroom for disabled people in the Venus sanitary building. Unfortunately, our rental accommodation is not suitable for wheelchair users.

What are the opening hours of the reception?
The reception is open every day from 9.00 – 17.00 hrs, except during the months of November and December and the weekends from January to March. The opening hours are then from 10.00 – 16.00 hrs. On public holidays and during the school holidays we are open and available from 9.00 – 21.00 hrs.

May I have a BBQ on the pitch?
Yes, BBQs are allowed both on the camping pitches and by the accommodation. However, do keep the safety regulations in mind!

Rental

What are the arrival and departure times?
On the day of arrival you can check in at the reception from 15.00 o´clock. On your departure day you´ll have to leave the accommodation before 10.00 o´clock.

When can I check in?
On the day of arrival you can check in between 15.00 and 17.00 o´clock. If you expect to arrive later please let us know. 

Are dogs allowed in the rental accommodation?
No, dogs or other domestic pets are not allowed in our rental accommodation.

May I smoke in the static caravan/cottage or chalet?
All our rental accommodation is smoke-free.

Can I take my own sheets/bedlinen if I rent accommodation?
You should use our bedlinen sets. This set consists of a pillowcase, duvet cover and a fitted sheet and will be ready for you on arrival in your accommodation.

Is there a microwave?
In the Bevelander chalet (for both 5 as well as 6 people) there is a microwave, but not in the other accommodation.

Are there already children’s beds and chairs in the accommodation?
In each accommodation there's one high chair available. You have to bring a children's bed with you. It's also possible to rent a baby set. 

May tents/party tents be put up?
No, putting up tents next to our rental accommodation is not allowed.

Can I do the final cleaning myself?
No, the final cleaning will be done by us (this will cost 40 euros).

Do I still have to pay for the use of gas, water and electricity?
No, this is included in the price.

Camping

What are the arrival and departure times?
On the day of arrival you can check in at the reception from 15.00 o´clock. On your departure day you´ll have to leave the accommodation before 10.00 o´clock.

When can I check in?
On the day of arrival you can check in between 15.00 and 17.00 o´clock. If you expect to arrive later please let us know. 

May I take the dog with me when I come camping?
Yes, on all the pitches a maximum of 2 dogs is allowed per pitch/booking, as long as they are on the lead. You will have to pay 5 euros per dog per night.

How many amps will I have on the pitch?
As a rule, you will have 10 amps. This can be raised to a maximum of 16 amps.

Do I have to pay for the showers?
On arrival at the campsite, you will receive a key for the showers which has 50 shower tokens, each lasting 5 minutes. Use of the showers is free of charge.

How many people are allowed per pitch?
A maximum of 6. Babies and young children are included in this.

May I put up an extra tent and/or party tent?
Apart from the main camping equipment, an extra tent measuring up to 6m2 is allowed (and free). In addition, you can choose from an awning or a party tent, but not both.

Do I have to pay for the use of water and electricity on the pitch?
No, this use has been included in the price. On seasonal pitches you do have to pay and with some packages (pre-season, late summer and end of season) you will have to pay extra for electricity after consuming a certain amount.